Terms of Service — The Rules of the Road.

Welcome to WAAPIBOX. These Terms of Service ("Terms") constitute a legally binding agreement between you (whether an individual, business, or entity) and WAAPIBOX, based in Surat, Gujarat, India.

By accessing, registering for, or using any part of the WAAPIBOX platform, website, or services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• You have read and accept our Privacy Policy;
• You have the legal authority to enter into this agreement (for yourself or on behalf of your organisation);
• You will comply with all applicable laws and regulations, including Indian IT Act, DPDP Act, TRAI/DLT regulations, and Meta Platform Terms.

Throughout these Terms, the following definitions apply:

To use WAAPIBOX, you must meet the following eligibility criteria:

• Age: Be at least 18 years old, or the age of majority in your jurisdiction;
• Legal capacity: Have the legal authority to enter into binding contracts;
• Business use: WAAPIBOX is a business platform. Free trials are reserved for legitimate business use (not personal or reseller spam);
• Compliance: Not be barred from using our services under any applicable law, or listed on any government sanctions list;
• GST (for Indian businesses): Provide a valid GSTIN if you wish to receive GST-compliant invoices.

Creating an Account

To access most WAAPIBOX features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration;
• Maintain and promptly update your account information;
• Keep your password confidential and secure;
• Enable 2FA (two-factor authentication) if required for your account tier;
• Notify us immediately of any unauthorised access or suspected breach.

Account Responsibility

You are fully responsible for all activities that occur under your account, whether performed by you or by your employees, contractors, or agents. This includes:

• Messages sent from your connected channels (WhatsApp, Instagram, etc.);
• Data uploaded, stored, or processed through your account;
• Actions taken by team members you invite;
• Compliance with Meta, TRAI, and other channel-specific policies.

One Account Per Business

Unless otherwise agreed in writing (e.g., for enterprise multi-tenant use), you may maintain one primary WAAPIBOX account per business entity. Sharing logins across multiple businesses is prohibited.

WAAPIBOX is designed to help businesses automate conversations, operations, and growth. You agree to use it only for lawful business purposes, and in compliance with:

• All applicable Indian laws, including the IT Act 2000, DPDP Act 2023, Consumer Protection Act 2019, and TRAI regulations;
• Meta's WhatsApp Business Policy, Commerce Policy, and Platform Terms;
• Anti-spam regulations — including TRAI's TCCCPR (for SMS/voice) and DLT compliance;
• Payment gateway terms (Razorpay, Stripe);
• All international laws applicable to your use (e.g., GDPR if you serve EU users).

You Must Have Consent

Before messaging any contact through WAAPIBOX, you must have:

1. Obtained valid opt-in consent from the contact (via forms, checkboxes, or opt-in messages);
2. Provided the contact a clear way to opt out (e.g., "Reply STOP");
3. Honoured any opt-out requests promptly and permanently;
4. Maintained records of consent for compliance.

You may NOT use WAAPIBOX for any of the following. Violation may result in immediate account suspension & termination without refund:

Illegal & Harmful Use

• Spamming — sending unsolicited bulk messages without consent;
• Phishing, spoofing, or impersonating any person or entity;
• Fraud, scams, Ponzi schemes, or deceptive marketing;
• Distributing malware, ransomware, or any malicious code;
• Promoting illegal products — narcotics, weapons, counterfeit goods, illegal gambling;
• Content that promotes hate, violence, terrorism, or discrimination;
• Child exploitation, abuse material, or content harmful to minors;
• Adult content, dating services without proper consent & age verification;
• Content that infringes intellectual property rights.

Platform Abuse

• Reverse engineering, decompiling, or attempting to extract source code;
• Scraping, crawling, or automated data extraction from WAAPIBOX;
• Attempting to bypass rate limits, security controls, or authentication;
• Testing vulnerabilities without prior written authorisation (we welcome responsible disclosure — email support@waapibox.com);
• Using WAAPIBOX to build a competing product;
• Reselling WAAPIBOX access without joining the Partner Program;
• Sharing account credentials across businesses or reselling logins.

Channel-Specific Violations

• Using grey-market WhatsApp tools, unofficial APIs, or automation methods that violate Meta's terms;
• Sending messages to contacts who haven't opted in;
• Attempting to bypass DLT registration for SMS/RCS;
• Using multiple WhatsApp numbers to circumvent Meta's quality limits;
• Impersonating a verified business (e.g., fake green tick).

You Own Your Data

You retain all rights, title, and interest in the content and data you upload, submit, or generate on WAAPIBOX ("Customer Data"), including contact lists, chat logs, catalogs, forms, and AI training data.

License to WAAPIBOX

By using WAAPIBOX, you grant us a limited, non-exclusive, worldwide, royalty-free license to:

• Host, store, process, and transmit your Customer Data to deliver the services;
• Train AI models on your data (only for your private instance — never shared or cross-trained);
• Create aggregated, anonymised insights that do not identify you or your customers;
• Comply with legal obligations, court orders, or regulatory requests.

This license ends when you delete your data or your account, except where we must retain it for legal compliance.

Your Responsibilities

• You represent that you have the legal right to upload & process all Customer Data;
• You are responsible for obtaining consent from End-Users as required by DPDP, GDPR, or other applicable laws;
• You will not upload data that infringes third-party rights, or contains malware, or violates any law;
• You will promptly notify us of any data breach affecting your account.

Data Deletion

You may delete Customer Data at any time from your dashboard, or by requesting account deletion. Upon deletion:

1. Active data is deleted within 30 days from primary storage;
2. Backups are purged within a rolling 90-day cycle;
3. Certain data (billing records, legal logs) may be retained longer as required by Indian law.

Free Trial

• New customers get a 3-day free trial with full access to most features;
• No credit card required for the trial;
• Free trials are available once per business entity, and cannot be reset by creating new accounts;
• We reserve the right to modify or end trial terms at any time.

Paid Subscriptions

• Subscriptions are billed in advance — monthly, quarterly, or yearly, based on your chosen plan;
• Platform fees cover dashboard, AI, automation & core features;
• Channel usage (WhatsApp conversations, SMS, RCS, voice) is billed separately based on actual usage;
• All prices are exclusive of GST unless stated otherwise.

Auto-Renewal

Subscriptions renew automatically on the billing anniversary date, unless cancelled at least 7 days before renewal. You authorise us to charge your saved payment method automatically.

Payment Methods

• Credit cards, debit cards, UPI, netbanking, and wallets (via Razorpay);
• International cards & wire transfers (via Stripe, for foreign customers);
• Bank transfers for enterprise customers (min. annual commitment).

Failed Payments

If payment fails, we will:

1. Notify you by email & WhatsApp;
2. Attempt retry for up to 7 days;
3. If still unpaid, suspend your account (data retained for 90 days);
4. After 90 days, delete the account & data per our Privacy Policy.

Upgrades

• Upgrades take effect immediately;
• Prorated credit for the unused portion of your current plan is applied;
• The difference is charged to your payment method.

Downgrades

• Downgrades take effect at the start of your next billing cycle;
• No refunds for the current cycle;
• You may lose access to features included in your higher plan;
• Data exceeding lower plan limits may become read-only or require export before downgrading.

Enterprise Plans

Enterprise customers (custom SLAs, dedicated infrastructure, on-prem deployment) are governed by a separate Master Service Agreement (MSA) that supersedes these Terms where there is conflict.

General Refund Principles

Our full refund policy is published separately at waapibox.in/resources/refund. In summary:

• Platform subscription fees: Refundable within 7 days of initial purchase if you're not satisfied (first-time customers only);
• WhatsApp/Meta message costs: Non-refundable once messages are sent (as Meta does not refund us);
• Setup fees: Non-refundable once onboarding work has started;
• Add-on services: Non-refundable once consumed or activated;
• Enterprise: Governed by your MSA.

How to Request a Refund

1. Email support@waapibox.com with your account details and reason;
2. We will respond within 5 business days;
3. Approved refunds are processed within 7–10 business days via the original payment method.

• All prices quoted on WAAPIBOX are exclusive of GST (currently 18% in India);
• GST is added to your invoice at checkout;
• For valid GSTIN customers, GST is charged as IGST (interstate) or CGST + SGST (intrastate), based on your registered address;
• Customers outside India may be subject to local taxes as per their jurisdiction;
• You are responsible for any withholding tax, and required to furnish a valid withholding certificate if applicable;
• GST invoices are available for download from your dashboard or by emailing support@waapibox.com.

WAAPIBOX delivers WhatsApp Business API and other Meta services through official Meta APIs. Your use is subject to additional terms:

Meta's Terms Apply

• Meta's WhatsApp Business Terms of Service;
• Meta's WhatsApp Business Messaging Policy;
• Meta's Commerce Policy (for catalog and shopping features);
• Meta's Platform Terms for developers.

You agree to comply with all Meta policies, in addition to these Terms. Violation may result in Meta suspending your WhatsApp Business account — for which WAAPIBOX is not responsible.

Quality Rating & Messaging Limits

• Meta assigns every WhatsApp Business Account a quality rating (Green, Yellow, Red);
• Messaging limits increase with good quality and decrease with poor quality;
• Maintaining quality is your responsibility — avoid spam, low-quality contacts & unauthorised templates;
• WAAPIBOX cannot restore Meta-suspended accounts.

Template Approval

• Templates are submitted to Meta & approved/rejected at Meta's discretion;
• WAAPIBOX assists with template creation but does not control approval outcomes;
• Recurring rejections may affect your account's quality rating.

Message Pricing (Meta)

Meta charges per message (Marketing, Utility, Authentication, Service) at rates published by Meta. WAAPIBOX passes these charges through at cost. Pricing may change as per Meta's published updates.

WAAPIBOX integrates with third-party services such as Shopify, WooCommerce, Tally, Razorpay, Stripe, Zoho, HubSpot, Salesforce, and others. When you enable an integration:

• You agree to the third party's terms of service & privacy policy;
• You authorise WAAPIBOX to access & exchange data with that service on your behalf;
• You are responsible for maintaining your credentials & API keys on that service;
• WAAPIBOX is not responsible for downtime, data loss, or policy changes at third-party services;
• If a third party changes its API, we will update the integration but cannot guarantee uninterrupted service.

WAAPIBOX and its entire platform — including the code, design, UI/UX, brand, trademarks, logos, documentation, AI models, training data structures, and business logic — are owned by WAAPIBOX and protected by Indian & international copyright, trademark, and trade secret laws.

What You May Do

• Use WAAPIBOX under an active subscription for your legitimate business purposes;
• Access documentation, guides & templates for your business use;
• Create derivative works of your own Customer Data (which you own);
• Use our public APIs as documented.

What You May NOT Do

• Copy, modify, distribute, sell, or license any part of WAAPIBOX;
• Use our trademarks or brand in a way that implies endorsement without written permission;
• Reverse engineer, decompile, or extract source code;
• Remove or alter copyright, trademark, or other proprietary notices;
• Use our logo in your marketing without approval (whitelabel partners get specific permissions per contract).

Partner Whitelabel Rights

Reseller & Whitelabel partners receive specific, limited rights to rebrand WAAPIBOX under their own name — as defined in their Partner Agreement. These rights do not transfer ownership of WAAPIBOX IP.

We love hearing from you. If you submit feedback, feature requests, ideas, or suggestions ("Feedback"), you agree that:

• WAAPIBOX may freely use, implement, modify, and commercialise your Feedback without compensation;
• We are not obligated to implement any feedback;
• You waive any claims to ownership or rights over the resulting product improvements;
• Your feedback does not contain confidential or proprietary info of third parties.

Feedback is different from your Customer Data — we never use your Customer Data for our own product development without permission.

WAAPIBOX is provided "AS IS" and "AS AVAILABLE", with all faults and without warranties of any kind, either express or implied, including but not limited to:

• Merchantability, fitness for a particular purpose, or non-infringement;
• Uninterrupted, error-free, or virus-free operation;
• Accuracy, reliability, or completeness of any content, output, or AI-generated response;
• That defects will be corrected, or that the platform will meet your specific requirements.

We do not guarantee that:

• WhatsApp, Instagram, or other channels will always be available (as these depend on Meta and third-party infrastructure);
• AI responses will always be 100% accurate — AI is probabilistic and requires human oversight for critical decisions;
• Your messaging volume will be approved by Meta or other platforms;
• Any specific business outcome (revenue, conversions, engagement) will be achieved.

To the maximum extent permitted by applicable law, WAAPIBOX, its directors, officers, employees, or agents shall NOT be liable for:

• Indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, business, or goodwill;
• Business interruption, loss of anticipated savings, or loss of opportunity;
• Damages arising from use of AI-generated content;
• Actions or inactions of Meta, Google, or other third-party platforms;
• Unauthorised access caused by your failure to secure your account.

Total Liability Cap

Our total aggregate liability arising out of or relating to these Terms, regardless of the cause of action, shall not exceed the total fees you paid to WAAPIBOX in the 12 months preceding the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless WAAPIBOX, its directors, officers, employees, and agents from any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

• Your use of WAAPIBOX in violation of these Terms;
• Your Customer Data — including claims by End-Users, third parties, or regulators;
• Your messaging campaigns — including claims of spam, harassment, or privacy violations;
• Your violation of any law — including DPDP, GDPR, TRAI, IT Act, or Meta policies;
• Your infringement of intellectual property rights of any third party;
• Any misrepresentation of your identity, authority, or business.

We will promptly notify you of any such claim and cooperate in your defence. You may not settle any claim in a way that adversely affects WAAPIBOX without our consent.

Term

These Terms remain in effect as long as you have a WAAPIBOX account, whether on a free trial or a paid subscription.

Termination by You

• You may cancel your subscription at any time from your dashboard or by emailing support@waapibox.com;
• Cancellation stops future renewals but does not trigger a refund for the current period (subject to refund policy);
• You may request full account deletion — we will process this within 30 days, subject to legal retention requirements.

Termination by Us

We may suspend or terminate your account immediately, with or without notice, if:

• You violate these Terms or Meta/third-party policies;
• You fail to pay fees when due;
• Your use poses a security, legal, or reputational risk to WAAPIBOX;
• Required by law, court order, or a regulatory authority;
• Your account remains inactive for 12+ consecutive months.

Effect of Termination

• Your license to use WAAPIBOX ends immediately;
• Any outstanding fees become payable immediately;
• We may delete your Customer Data per our Privacy Policy — you should export critical data before termination;
• Provisions that by their nature should survive (IP, indemnity, liability, dispute resolution) continue to apply.

In certain circumstances, we may suspend your account temporarily instead of terminating it outright. This typically applies when:

• We detect a potential violation but need to investigate further;
• Your payment is overdue but we want to give you time to resolve;
• Your WhatsApp quality rating turns Red, and we're working with you to restore it;
• You're suspected of using WAAPIBOX in a way that could harm other customers or Meta.

During suspension:

• Your dashboard becomes read-only (no new messages or campaigns);
• Your data is retained, not deleted;
• You can still contact support to resolve the issue;
• Billing continues for the active subscription period, unless the suspension is our fault.

Suspensions are typically resolved within 7–14 days once the issue is addressed.

Each party may receive confidential information from the other in the course of using WAAPIBOX:

• Your confidential info: Business data, customer lists, pricing, strategies, and any non-public information you share with us;
• Our confidential info: Platform code, AI models, internal docs, roadmap, pricing models, and any non-public info we share with you.

Both parties agree to:

• Use confidential information only for the purposes of these Terms;
• Protect it with at least the same care as their own confidential information;
• Not disclose it to third parties, except to employees/contractors with a need-to-know;
• Promptly notify the other of any unauthorised disclosure.

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

WAAPIBOX is built for Indian businesses, but can serve global customers. You agree to comply with all applicable laws, including:

Indian Regulations

• DPDP Act, 2023 — Data protection & privacy;
• IT Act, 2000 — Information technology & cybersecurity;
• TRAI TCCCPR — Anti-spam for SMS, voice & commercial communications;
• DLT Regulations — For SMS & RCS messaging;
• GST Act — Tax compliance;
• Consumer Protection Act, 2019 — For consumer-facing campaigns.

International Regulations (If Applicable)

• GDPR — If you serve EU/UK customers;
• CCPA/CPRA — If you serve California residents;
• PDPA — If you serve Singapore customers;
• Other local laws — As applicable to your business.

If you have a dispute with WAAPIBOX, we encourage an amicable resolution. Please follow these steps:

Step 1 — Talk to Us

• Contact our support team at support@waapibox.com or through WhatsApp;
• We will acknowledge your concern within 2 business days;
• We'll work with you to resolve it within 15 business days.

Step 2 — Escalate to Grievance Officer

• If unresolved, escalate to our Grievance Officer at support@waapibox.com;
• Response within 30 days as required by law.

Step 3 — Mediation / Arbitration

• If still unresolved, disputes will be resolved via binding arbitration under the Arbitration and Conciliation Act, 1996;
• The seat of arbitration will be Surat, Gujarat;
• The arbitration will be conducted in English;
• The arbitrator's decision shall be final & binding.

Class Action Waiver

To the extent permitted by law, you agree to resolve disputes on an individual basis, and waive any right to bring or participate in a class action lawsuit against WAAPIBOX.

• These Terms are governed by the laws of India, without regard to conflict of law principles;
• Subject to arbitration provisions, the courts of Surat, Gujarat shall have exclusive jurisdiction over any disputes;
• The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply;
• Where a customer has a specific jurisdiction clause in their MSA, that clause governs.

We may update these Terms from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make material changes, we will:

• Notify you by email and in-dashboard alerts at least 30 days before the change takes effect;
• Post the updated Terms with a new "Last Updated" date;
• For significant changes, request your explicit re-acceptance on next login.

Your continued use of WAAPIBOX after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using WAAPIBOX and may cancel your subscription (subject to refund policy).

For any questions, concerns, or notices regarding these Terms of Service, please contact us: